Privacy Policy

Your privacy is important to us. This privacy policy describes the online information practices which Dimino Extra Virgin Olive Oil exercises  in relation to the information which you, our customer, provide when using our website.
It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.

Types of information collected.

As part of you using our Website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:

  • Identity information including your first name, last name, marital status, title and gender.

  • Contact information including your address, e-mail address and telephone numbers.

  • Financial information including bank details and credit/ debit card information.

  • Technical information including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access our website.

  • Communications information including your correspondence with us and any feedback that you provide us with.

How and when do we collect your personal information?

We collect the majority of the personal information directly from you when you provide this information to us by:​

  • placing orders on the Website or otherwise contact us to obtain information relating to us or our products and/or services;

  • updating  'Your Order Details' section of the Website; 

  • communicating with us by phone, e-mail or when you complete a questionnaire or competition entry form

  • subscribing to our e-newsletter


 

Information from other sources.

We may also receive personal information about you from various third parties that we engage in order to assist us with providing products and/or services to you, including:

  • delivery and address information from our carriers who deliver products to you;

  • marketing information from marketing companies who send customer communications and direct marketing materials on our behalf;

  • data analytics information from companies that provide us with data analytics services; and

  • information on your account, payment and credit history, including information from credit bureaus and sources we use to process payments.

How we use your personal information.

We may use your personal information for the following purpose:

  • to register you as a new customer;

  • to respond to your enquiries and complaints and to manage our relationship with you;

  • to handle orders, deliver items and process payments;

  • to communicate with you about updates, orders, products, services and promotional offers;

  • to update our records and maintain any online account you may have with us;

  • to administer and protect our business and this site, including to prevent or detect fraud or abuses of our Website;

  • to comply with our financial record keeping obligations;

  • to use data analytics to improve our website, products, services and user experiences;

  • to enable third parties to carry out technical, logistical or other functions on our behalf.

Sometimes we may ask for your consent to use your information for particular purposes (e.g. to send you marketing communications).  You can withdraw your consent at any time and we will then stop processing your information for that purpose. If you wish to withdraw your consent, then please contact us using the details at the end of this notice.

How do we use your personal information for marketing purposes?

If you are an existing customer or you have consented to receiving marketing communications by [email, web or text] we may send you information on any offers, events or news about our products and/or services that we believe may be of interest to you. Please note, if you do not choose to receive this information, we will be unable to keep you informed of any offers, events or news regarding our products and services.
You can ask us to stop sending you marketing messages (whether by email, web, text or post) or using Google Customer Match at any time by sending a request to infodiminooliveoil@gmail.com

When do we share your personal information?

We only share your personal information with our other offices, our agents or third parties where necessary so that they can assist us in providing products and/or services to you.
Where we share your personal information with third parties who process your information on our behalf, they will only process your information on our instructions and we will remain responsible for ensuring that it is protected and processed lawfully.
Where we share your personal information with third parties who process it for their own purposes (such as government bodies), those third parties will have their own legal obligations to protect your information and you will have legal rights that you can enforce directly against them.
In particular, we may share your personal information with third parties for the following purposes:

  • we may need to share your personal information to other companies who we engage to perform functions on our behalf including; fulfilling orders, delivering packages, sending customer communications, analyzing data, processing payments and providing customer services. They will have access to personal information needed to perform their functions, but may not use it for other purposes

  • if we sell, transfer or merge parts of our business or our assets, or seek to acquire another business or merge with them, we may share your personal information with the other party to the transaction;

  • where it is necessary to prevent fraud or reduce credit risk, we may share your personal information with other companies and organizations; and

  • where requested or if we consider that it is reasonably required, we may share your personal information with government bodies, regulatory bodies or law enforcement organizations so that they can carry out their legal functions.

In some circumstances, you will receive notice before we share your personal information with third parties and you will have the opportunity to choose not to share your information. If you would like further information about the third parties with whom we share your personal information then please contact us on the details at the end of this notice.

 

Retention of information.

When you make a purchase through our website we will retain your information for our records for the time of one year and six months, for our auditing and taxation purposes. After that time the information will be cleared from our records file. However, we might retain your information for longer if required by law, in case if it is needed to protect our legal rights or for any legal proceedings

Your rights.

You have the right to contact us in order to ask for a copy of information we have about you, to correct or update that information. You also have the right to simply delete the information about you from our system; however, we might retain that information for certain time if required by law or in case if it is needed to protect our legal rights or for any legal proceedings. Also if you don't want to receive marketing info from us you have the right to "opt out". To proceed with any mentioned above request we will need to verify your identity. You can contact us using the details at the bottom of the page.

We want to ensure you enjoy the best experience of all Dimino's has to offer, whether it be the shopping experience you have on our website or through our communications with you. We believe sharing timely and relevant information with you, provides a more tailored, and so better, experience. We achieve this by combining all the data we have about you; how you’ve previously used our website, the products you’ve purchased and how you’ve responded to our direct communications. This enables us to showcase to you a more relevant set of products on our website & share news of the most relevant products, offers and events. The data privacy law allows this as part of our legitimate interest in understanding our customers and our promise to provide the highest levels of service. If you wish to change how we use your data, please contact us using the contact details at the end of this notice. Please note that if you choose not to share your personal details with us, or refuse certain contact permissions, we might not be able to provide some of the services you’ve asked for.

For more information on the specific legal basis we are relying on in relation to any of the information processing activities we have highlighted above, please contact us using the contact details at the end of this notice.

Dimino Extra Virgin Olive Oil Ltd

Registered in England 
Registered office: 61 High Road, London NW10 2SU

infodiminooliveoil@gmail.com