It is the policy of Dimino Olive Oil to ensure that all goods are supplied to our customers in perfect condition and every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 28 days along with your purchase confirmation email for a refund to the original method of payment. Items must be returned in their original packaging and must be in the same condition as per delivery sent in first place. Please note you will be liable for the delivery returning cost.
ITEMS DAMAGED IN TRANSIT
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery. Please send a pic of the item being damaged and we will provide you with the new one.
If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before to investigate the matter further.
Promo Codes allow our consumers to redeem special offer and discounts. Please be aware if a Promo Code is used, delivery charge will apply even for orders above £80.00. Also just one Promo Code per time can be used. It is not possible to use different Promo Code at once.
SALES OF ALCOHOL
Alcohol is only sold to persons above the age of 18, hence at the time the order is placed you must accept our Store Policy and confirming that you are over the age of 18.
Alcohol will be only delivered to the person who placed the order and whose name appears on the debit or credit card.
Challenge 25 - if the driver considers the recipient of alcohol appears under 25, recognised photographic identification to be requested before any bottle of wine or alcohol is given to the recipient.
Acceptable proof of age shall include identification bearing the customer's photograph, date of birth and integral holographic mark or security measure. Suitable means of identification would include PASS approved of age card, photo-card driving license and passport. No ID - No Items.
NEED TO CONTACT US?
If you have an issue with your delivery or an urgent query about your order, you can contact us here or on +44 (0)70505456678 between 10am-6pm. Our customer services team will be happy to help you